Support Engineer (intern) - Customer Facing

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Support Engineer (intern) - Customer Facing 1 Position
Microsoft

Nairobi, Kenya

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Full-time
Internships
Posted 1 week ago

Job Description
  • Microsoft Corporation (commonly referred to as Microsoft or MS) is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operation

    Job number: 847861
    Locations: Istanbul, Istanbul, Turkey - Johannesburg (MEA-HQ), Gauteng, South Africa - Nairobi, Nairobi City, Kenya - Lagos, Lagos, Nigeria - Dubai (MEA-HQ), Dubai, United Arab Emirates - Other, Other, Qatar - Other, Other, Oman
    Travel: None
    Profession: Sales
    Role type: Individual Contributor
    Employment type: Internship

    Details

    • Taking on a customer facing technical role, you’ll get to grips with the world’s most advanced technologies, see new products come to market and introduce cutting-edge technology solutions to our customers.
    • We have some of the world’s biggest companies as clients. If you like the idea of developing technical solutions to help them overcome their business problems, this is the role for you.

    Overview

    • As a Support engineer, you will be on the front lines of our customer support efforts.
    • You'll analyze technical software problems and develop solutions for a broad range of customers, including small development shops, independent software vendors, and Fortune 500 companies.

    Responsibilities

    • Using your technical expertise, analytical problem solving skills, and passion for customers, you'll take on critical situations in technically challenging circumstances. Your willingness to travel on short notice is essential.

    Role-specific Qualifications

    • Experience working in a large data center, IT/operations department or helpdesk is preferred.
    • Professional certifications (SharePoint, Windows, MCITP, etc.) are desired.
    • One year of experience with VB, C/C++/C# and/or XML development skills preferred.

    General Qualifications

    • Currently pursuing a Bachelor's or Master's Computer Science, Computer Engineering, IT or Electrical Engineering or STEM fields or related fields with at least one semester/quarter remaining after internship.  Alternatively still registered as a student at the time of application (South Africa).
    • Passion for technology and working with customers.
    • Excellent communication skills and superior customer-service oriented skills desired.
    • Excellent verbal and written communication, analytical and presentation skills.
    • English language and local language fluency for all roles.
    • Full unrestricted work authorization for your chosen location.

    We are looking for candidates that have the following qualities:

    • Team Player: driving digital transformation with our customers is a team sport. We need teammates who can stay maniacally focused on our customers' satisfaction while operating in a highly-collaborative, matrixed global organization.  
    • Growth Mindset: your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with insatiable curiosity. Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.  
    • Resourceful: you have the drive to overcome any obstacle in your work.
    • Customer Focused: you learn about your customers and their businesses with a beginner's mind and then bring solutions that meet their needs.  
    • Pure Challenge: demonstrated desire and ability to readily take on complex challenges and work towards solutions to seemingly unsolvable problems.  
    • Passion for Technology: you're deeply motivated by the incredible opportunity of how technology can inspire and ignite change and renewal.

    Benefits and Perks
    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

    • Industry leading healthcare
    • Giving programs
    • Opportunities to network and connect
    • Discounts on products and services.

     

     

Application Instructions

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Microsoft
Microsoft

Nairobi, Kenya

300 - 10000 people

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