Senior Manager, Remedial & Recoveries – Msme A


Senior Manager, Remedial & Recoveries – Msme A 1 Position
National Bank of Kenya

Nairobi, Kenya

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Banking & Financial Services
Posted 2 weeks ago

Job Description

National Bank is a major player in Kenya’s banking industry. It is one of the largest banks in the country giving financial services to all sectors of the economy. 

Job Ref No. HR/043/2020

Division: Credit

Reporting to: Head, Remedial & Recoveries

Position Scope: Reporting to the Head, Remedial & Recoveries the role holder is responsible for the formulation and implementation of recovery strategies on non-performing MMSE loan books in line with the bank’s policy framework.

Key Responsibilities

  • Provide visible leadership to the Micro & SME recovery team
  • To reduce and maintain the bank’s Micro & SME non-performing loan book within the acceptable ratios in line with the bank’s risk appetite framework.
  • To continuously monitor the key recovery outcomes and adopt creative recovery strategies in line with the business needs.
  • To proactively provide feedback to the business on products that need to be reviewed in order to mitigate high default risk.
  • To coordinate interaction with all support teams to ensure our core objectives are achieved in an effective and efficient manner.
  • To undertake and follow-up clients for timely remediation of the allocated portfolio by taking appropriate recovery actions in line with policy guidelines.
  • To effectively communicate and negotiate with customers on their past due facilities while ensuring that subsequent actions on the facilities, if required, are not unduly delayed.
  • Identification and escalation of recovery exceptions on own portfolio to reporting lines that requires approval or consideration of alternative recovery actions.
  • Ensure adherence to all credit recovery processes in the course of working out/managing the assigned portfolio.
  • Raising red flags on performance trends and forecasts of certain facilities, or industry sector and initiating pro-active strategies and recommendations of credit policy changes.
  • To optimize recovery costs.

Qualifications, Experience, Skills & Personal Attributes:

  • Bachelor’s degree in Finance, Accounting, Business, Statistics, Mathematics, Economics, Computer Science or related fields from a recognized institution.
  • Certified Public Accountant ( CPA- K) or it's equivalent
  • 7 years’ experience in Banking 5 of which should be handling Micro & SME recoveries at management level in a financial institution.
  • Risk Management
  • Strong knowledge of business entity legal structures and risk rating
  • Good understanding of financial statements and ratios, credit reports, personal financial statements
  • Excellent report writing and presentation skills
  • Knowledge of national bank lending policy and CBK prudential guidelines
  • Decision making –ability to make operational and routine decisions in a timely and effective manner and to be accountable for decision making within departmental and role allocation -Ability to mentor and coach staff to goal definition and achievement
  • Performance Management and team building
  • Professionalism – maintains a professional approach based on ethics and NBK values
  • Integrity and honesty and ethics- ensure ethical practices and integrity and ensures NBK is not put at reputational risk
  • Excellent interpersonal, communication and negotiation Skills
  • Resilience – is able to withstand strategic and operational challenges and maintain momentum.
  • Emotional Intelligence-manages emotions in a mature and composed manner as expected.
Application Instructions

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National Bank of Kenya
National Bank of Kenya

Nairobi, Kenya

300 - 10000 people

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