Main Purpose Of The Job

Reporting tthe Sales & Marketing Manager the role entails receiving and recording bookings, reservations for accommodation among other lodge facilities.

Key Responsibilities

• Receives bookings and provides regular booking status updates for the unit as required.
• Prepares and updates rooms forecast daily.
• Produces arrival list (Groups & Functions) on daily basis.
• Replies treservations enquiries and communication (Emails, letters, calls) promptly.
• Files the reservations correspondences including booking vouchers, correctly.
• Advises on guest special requirements in advance.
• Submits tthe front office supervisor the required daily, monthly& weekly report on time
• Coordinates with respective Lodge management on daily outstanding bills.
• Liaises with Accounts department for verification of guest payment before booking confirmations.
• Performs any other duties and special assignment /projects as may be directed by management.

Qualification/ Specification

• Minimum ‘O’ level education with at least KCSE Grade C or equivalent.
• Formal professional training with a diploma front office operation from a recognized institution. or equivalent in Tour/Travel Agency or similar with focus on reservations skills
• Working experience of at least 1years in hotel/lodge front office, bookings/sales desk or related hospitality/service industry; customer –oriented, sales focused.
• Computer proficiency (MS office suite) with experience of FideliFront office.
• Strong oral and written communication skills combined with excellent presentation, persuasion and negotiation skills
• Be able twork on own initiative yet be part of a team
• Demonstrate meticulous attention tdetails, practical common-sense approach, applying good judgment at all times