Reservations & Sales Agent At Kenya Safari Lodges & Hotels Ltd


Reservations & Sales Agent At Kenya Safari Lodges & Hotels Ltd 1 Position
Emploi Recruitment

Nairobi, Kenya

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Hospitality, Tourism & Travel
Posted 3 weeks ago

Job Description

Main Purpose Of The Job

Reporting tthe Sales & Marketing Manager the role entails receiving and recording bookings, reservations for accommodation among other lodge facilities.

Key Responsibilities

  • Receives bookings and provides regular booking status updates for the unit as required.
  • Prepares and updates rooms forecast daily.
  • Produces arrival list (Groups & Functions) on daily basis.
  • Replies treservations enquiries and communication (Emails, letters, calls) promptly.
  • Files the reservations correspondences including booking vouchers, correctly.
  • Advises on guest special requirements in advance.
  • Submits tthe front office supervisor the required daily, monthly& weekly report on time
  • Coordinates with respective Lodge management on daily outstanding bills.
  • Liaises with Accounts department for verification of guest payment before booking confirmations.
  • Performs any other duties and special assignment /projects as may be directed by management.

Qualification/ Specification

  • Minimum ‘O’ level education with at least KCSE Grade C or equivalent.
  • Formal professional training with a diploma front office operation from a recognized institution. or equivalent in Tour/Travel Agency or similar with focus on reservations skills
  • Working experience of at least 1years in hotel/lodge front office, bookings/sales desk or related hospitality/service industry; customer –oriented, sales focused.
  • Computer proficiency (MS office suite) with experience of FideliFront office.
  • Strong oral and written communication skills combined with excellent presentation, persuasion and negotiation skills
  • Be able twork on own initiative yet be part of a team
  • Demonstrate meticulous attention tdetails, practical common-sense approach, applying good judgment at all times
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Emploi Recruitment
Emploi Recruitment

Nairobi, Kenya

51 - 299 people

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