Receptionist 1 PositionEmploi Recruitment
Reports to; - Customer Relations Manager
Responsible for; - All Visitors
Remuneration: Kshs 25,000-35,000 Per month
Duties and Responsibilities;-
- Meet, greet all guests, and usher them in, in a warm and friendly manner as the first impression is the lasting impression.
- Ensure Customer hosting is at five star levels.
- Ensuring the Reception and showroom areas are clean and tidy all the time.
- Assist in Receiving and diverting incoming calls to the relevant departments.
- Responding to customer enquiries by understanding inquiry and keeping a detailed report of the inquiry.
- Maintain contacts with customers, customer surveys, benchmark best practices, analyze information & enquiries.
- Take part in Improving Customer service quality by evaluating and redesigning processes.
- Walking clients round the showroom , answering any queries pertaining products up selling , suggestive selling and educating them on how products operate
- Helping with stock taking and record keeping for items on display in the showroom
- Receiving mail, message and packages delivered at the reception area and relaying them to the right people as per the standard operating procedures.
- Ensuring security of the establishment through guiding visitors as well as ensuring the showroom door and windows are well closed at the close of business
- Assisting internal clients make calls as well as keep a clear record of the same
- Any other duties assigned to you by your superiors.
Knowledge /Skills and Attributes
- Must be punctual
- Must be immaculately dressed
- Must be an excellent communicator including communicating with tact and diplomacy.
- Must possess Organizational skills
- Must be honest and trustworthy
- Must posses’ cultural awareness and sensitivity
- Must demonstrate sound work ethics
- Must be a person of integrity including the discipline to observe high confidentiality of client information
- Must be honest and reliable
- Must be computer proficient