Receptionist

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Receptionist 1 Position
Emploi Recruitment

Nairobi, Kenya

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Featured Full-time Job
Office and Admin
Posted 3 months ago

Job Description

Reports to; - Customer Relations Manager

Responsible for; - All Visitors

Remuneration: Kshs 25,000-35,000 Per month

Duties and Responsibilities;-

  1. Meet, greet all guests, and usher them in, in a warm and friendly manner as the first impression is the lasting impression.
  2. Ensure Customer hosting is at five star levels.
  3. Ensuring the Reception and showroom areas are clean and tidy all the time.
  4. Assist in Receiving and diverting incoming calls to the relevant departments.
  5. Responding to customer enquiries by understanding inquiry and keeping a detailed report of the inquiry.
  6. Maintain contacts with customers, customer surveys, benchmark best practices, analyze information & enquiries.
  7. Take part in Improving Customer service quality by evaluating and redesigning processes.
  8. Walking clients round the showroom  , answering any queries pertaining products   up selling , suggestive selling and educating them on how products  operate
  9. Helping with stock taking and record keeping for items on display in the showroom
  10. Receiving mail, message and packages delivered at the reception area and relaying them to the right people as per the standard operating procedures.
  11. Ensuring security of the establishment through guiding visitors as well as ensuring the showroom door and windows are well closed at the close of business
  12. Assisting internal clients make calls as well as keep a clear record of the same
  13. Any other duties assigned to you by your superiors.

 

Knowledge /Skills and Attributes

  • Must be punctual
  • Must be immaculately dressed
  • Must be an excellent communicator including communicating with tact and diplomacy.
  • Must possess Organizational skills
  • Must be honest and trustworthy
  • Must posses’ cultural awareness and sensitivity
  • Must demonstrate sound work ethics
  • Must be a person of integrity including the discipline to observe high confidentiality of client information
  • Must be honest and reliable
  • Must be computer proficient
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Emploi Recruitment
Emploi Recruitment

Nairobi, Kenya

51 - 299 people

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