Lead, Program Knowledge Management (km) At Mastercard Foundation


Lead, Program Knowledge Management (km) At Mastercard Foundation 1 Position
Emploi Recruitment

Nairobi, Kenya

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Project / Programme Management
Posted 2 weeks ago

Job Description

Duties and Responsibilities

  • Increasing Program team stakeholder engagement in knowledge management and identify knowledge champions.
  • Supervising Program KM teamwork, ensuring quality of outputs, and managing team performance (including those of external partners, vendors, and consultants) in a matrixed organization.
  • Bringing energy, influence and skilled facilitation to user consultation, knowledge mapping, co-design sessions and complex implementation projects.
  • Utilizing formal and informal processes for proactively and opportunistically engaging with knowledge holders and content sources.
  • Collaborating with subject-matter experts in Programs, Research, Impact and Business Intelligence in recognition that knowledge lies at the dynamic intersection of evidence, informed opinion and lived expertise.
  • Thriving in the space between the Program and Operations departments to ensure mutual understanding of needs and priorities through activities including education, documentation, and coordination.
  • Sharing institutional knowledge in formal and informal ways including through asynchronous and synchronous communities of practice.
  • Analyzing knowledge market performance data and identifying actionable insights.
  • Being a thought-partner to the Head of Knowledge Management.


  • University or post-graduate degree holder in International Development, Knowledge Management, Applied Research, Knowledge Mobilization, Social Impact, Communications, or Information Technology.
  • Certification holder in human centered design, design thinking, user experience, business analysis, instructional design, graphic design and or project management
  • Minimum 10+ years of work experience in the public, private or non-profit sectors in international development, healthcare, research, finance, philanthropy, or consulting.
  • Implementing KM solutions in Africa, and ideally at an organization with social impact.
  • Integrating context-specific and enterprise knowledge management solutions.
  • Managing complex projects while leading matrixed teams and external
  • Engaging stakeholders, facilitating group decision-making, and negotiating consensus.
  • Collaborating virtually across cultures and time-zones to prioritize, learn, and align.
  • Leveraging KM techniques including taxonomy, lessons learned, and change management.
  • Understanding information and records management best practices and technology.
  • Resilient, intrapreneurial, and flexible.
  • Balancing self-direction with the ability to engage stakeholders and elevate KM visibility.
  • Service-oriented and responsiveness, and able to prioritize while being a trusted partner.
  • Detail-oriented with the ability to synthesize and communicate complex ideas.
  • Fluent in English and may also speak French and/or local language.
  • Communicating with excellent verbal, written, and presentation skills with professional maturity and integrity to a variety of constituents across cultures.
  • Flexible, adaptable, and able to execute a range of job duties and changing priorities.
  • Professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
  • You have a commitment to Mastercard Foundation’s values and vision.
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Emploi Recruitment
Emploi Recruitment

Nairobi, Kenya

51 - 299 people

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