Latest Jobs At Dynamic People Consulting Limited


Latest Jobs At Dynamic People Consulting Limited 1 Position
Emploi Recruitment

Nairobi, Kenya

Job Description

Customer Service Team Leader – Somali speaking 

  • At Dynamic People Consulting (DPC), we offer a proactive response to the constantly evolving human resource market. Because your organization is unique, we take the time to learn your business, listen to your needs and then offer a strategic approach that is tailor made to suit your needs.

    Our client, a global Fintech start-up based in the United Kingdom(UK) with offices in several other countries is looking to recruit an experienced Customer Service Team Leader – Somali speaking to head the 24/7/365 customer service operation in Nairobi.

    The ideal candidate should have a background in online financial services, confident and a capable leader with problem-solving ability in a highly regulated fast-paced business.

    The successful candidate will report to the Head of Operations and Customer Service in the UK office.

    Key duties

    • Daily performance planning and management meeting with the UK team
    • Quality calibration and action planning with UK-based quality control manager
    • Appraisals and performance management of the Nairobi team.
    • Participation in continuous improvement process organised across global teams.
    • Contact centre business continuity and disaster recovery planning and delivery
    • Liaison with the outsourced HR support and outsource desktop support teams.
    • Responsible for recruitment in line with budgeted headcount requirements
    • Development and training of staff
    • Ensuring correct payroll and leave settlements for the team
    • Taking and resolving escalated enquiries


    • 5 years of progressive experience in customer service team leadership preferably in a fintech industry
    • Fluency in the Somali Language
    • Demonstrated ability to work, manage, and meet competing deadlines in a fast-paced environment
    • Demonstrated success in supporting team members and senior management
    • Must have a proven track record of proactively identifying, communicating potential problems and proposing solutions
    • Bachelors degree in a business-related course
    • Demonstrated commitment to staff training and development
    • High level of interpersonal skills.
    • Fast thinking, proactive and confident working unsupervised using own initiative.
    • Have strong people management skills and be able to demonstrate experience in this area.
    • Ability to carry out responsibilities independently with minimal technical support
    • Proficiency in Microsoft office
    • Excellent communication skills.
    • Have a passion for accuracy and clarity of thought.



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Emploi Recruitment
Emploi Recruitment

Nairobi, Kenya

51 - 299 people

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