In/vas Engineer


In/vas Engineer 1 Position

Gitega, Burundi

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Featured Full-time Job
IT & Telecoms
Posted 3 months ago

Job Description

Main Role

To participate in the design, planning and optimization of VAS/Messaging and IN platforms and aid in a timely deployment of quality solutions, products and services in line with the business strategic objectives.

Manage and coordinate activities for support, design and implementation aspects of VAS/IN platform and services.

II. Key Accountabilities:

  • Develop detailed technical guidelines, specifications and procedures for services projects implementation.
  • Assess network requirements for the introduction of planned new services platform.
  • Prepare the connectivity and Integration procedure and plan.
  • Developing Evaluation matrix for new platforms.
  • Study vendor upgrade procedures and benefits.
  • Manage upgrade projects and ensures full coordination with all involved department.
  • Develop UAT document for new products/Tariff/Service/Upgrade and Enhancement.
  • Messaging, VAS and IN Nodes optimization (by defining KPI’s and analyzing and take corrective actions).
  • Implementation of new product/Upgrade/service or enhancement.
  • Implementing corrective action came from utilization reports.
  • Assist in Trial testing release of new equipment.
  • Manage implementation of new node traffic distribution.
  • Configuring the system according to the technical procedures.
  • Analyze new technologies and current standard evolution to Assess their implications on the existing VAS and IN nodes architectures.
  • Deploy and integrate VAS products (SMSC, MMSC, Voicemail) into customer network environments.
  • Troubleshooting issues of VAS integration, interfacing with multi vendors such IN, Core Network, Billing and other third parties, encompassing: SS7 and IP provision
  • Study possible, supplementary and value-added service/ feature offerings, and recommend VAS products.
  • Monitor and respond promptly to any technical problem affecting the VAS node.
  • Customize and support standard online transaction processing (OLTP) applications that interface with the core GSM and data telecom Network nodes
  • Revising Roadmap of existing services/systems.
  • Benchmarking other vendors for the already existing services.
  • Ensure effective Auditing, Controlling and Policing of the GSM Networks to detect abuses and report misconduct and unfaithfulness.
  • Provide on-the-job training and guidance to colleagues in specific data-related tasks where appropriate.
  • Provide training and knowledge transfer to new recruits and interns.
  • Provide expert analysis and sound interpretation of Data, and expert advice on the possibilities and limitations of the available data, personally guiding and influencing strategic decision-making forums.
  • Support institution-wide strategic projects through the gathering and presentation appropriate management information and KPIs.
  • Enable and promote a culture of evidence-based enquiry and business intelligence.
  • Build and maintain strong relationships with key internal and external stakeholders.

III. Other Responsibilities

  • Support and maintain Value-Added Services platforms to ensure very high levels of service delivery and availability.
  • Integrate new products and services and ensure high quality end to end services are delivered to customers.
  • Continue to expand the capacity of the system to keep up with rapid growth
  • Work closely with the VAS vendors to ensure fixes and releases are delivered in a low impact manner.
  • Report regularly on system and service performance against key quality and availability targets
  • Collaborate closely with other relevant teams to deliver change in a coordinated way, aligned with business objectives.
  • Report traffic volumes.
  • Produce relevant report for Incidences/Outages of HW/SW resources assigned.
  • Perform preventive maintenance and routine activities such as system backup, health check on regular basis.
  • Integrate various systems to extract data and reconcile data for accuracy and reporting.
  • Write scripts on different systems.
  • Run reports to extract data from different databases and sources.
  • Research and resolve Operator (Customer) disputes.
  • Prepare Billing reconciliations and identify root causes of discrepancies and resolve them.
  • Manage and assist day-to-day service delivery.
  • Responsible for accurate billing/charging of all customers and suppliers.
  • Contribute in the creation and improvements to procedures and routines.
  • Monitoring CDR files and reporting.
  • Monitor SMS & USSD traffic flow daily to ensure continuous service availability, in case of congestion & leakages like fraud, and as well as over utilization of memory space.
  • Ensure all data files (i.e. Logs, Messages, CDRs & STAT files) are generated on daily basis and ftp to mediation to be accessed by different departments/sections for Billing and Reconciliation purposes.
  • Provide Weekly and Monthly reports of Systems and Service Performances.
  • Configure, monitor & maintain SMS & USSD Application Service Providers as well as handling any related issues, complaints, problems and requests raised.
  • Provide support on SMS & USSD Subscriber related complaints, issues, requests, problems raised
  • Continue to develop technical and professional expertise on the diverse components of the overall solutions.
  • Follow up services trends. highlight opportunities for enhancement.
  • Provide on-the-job training and guidance to colleagues in specific data-related tasks where appropriate.
  • On-time reporting to direct Line Manager.
  • Work on tasks assigned by Line Manager.

IV. Required Qualification

  • BSc Degree in IT, Electrical, Electronic or Telecommunications Engineering
  • Database administration skills especially Oracle, Postgres, MS SQL Server
  • 5 years’ Experience of supporting Value-Added Services platforms in an Operational environment
  • 3 years’ experience in VAS planning and operations
  • 3 years’ experience in Mobile GSM Network environment
  • 2 years’ experience in database administration
  • Experience working on VAS platform such as USSD, SMSC, CRBT, etc.
  • Experience working on, supporting and maintaining IN platforms and charging nodes
  • Competence with Oracle/ MySQL Database with vast skills in PL/SQL (Oracle) and Transact SQL (MSSQL)
  • Proficiency in Unix/Linux operating systems
  • Strong Unix/Linux Shell Scripting skills and proficiency in at least 1 programming language (C/C++, C Sharp, Java)
  • General IP networking knowledge
  • Familiarity with Database Reporting Tools and Data Analysis (ETL Process, Data warehouses, Data Aggregation)
  • Familiarity with SS7, GSM and UMTS networks
  • WEB Technology background

V. Other Attributes/ Trainings

  • Quick learner.
  • Good knowledge of CS Core planning techniques.
  • Good analytical and troubleshooting skills.
  • Self-motivated.
  • Good communication skills.
  • Team player.
  • Flexible and responsive to changing work patterns and demands.
  • Able to work to tight time scales.
  • Willing to work outside office hours when required.
  • Ability to work under stress.
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Gitega, Burundi

51 - 299 people

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