Job Summary

To conceptualize, develop and implement a comprehensive Telkom Kenya wide customer
lifecycle management strategy for data products and services, from a people,
process and technology perspective. To plan and achieve the targeted revenue
from prepaid product categories for Data while also ensuring implementation of
customized programs to create stickiness of the existing base , resulting in
reduced data customer churn and higher data usage.

Responsibilities

• Develop and execute the Category

Products Growth strategy from a customer, revenue, innovation and new products
introduction perspective

• Develop, own the Category Products
  innovation funnel and New Product
• Introductions Roadmap and deliver
  on the adoption and monetization targets
• Develop and execute Category
  Products strategies to capture value from existing products through effective
  growth stimulation and new products adoption.
• Develop product master plans,
  adoption plans and revenue plans and execute to realize set targets
• Perform needs analysis at
  prospective customers and market segments as well use employ business analytics
  insights to identify opportunities and create winning propositions for a
  products Category that delivers to the Portfolio objectives of revenue,
  retention and innovation CDIs including the Net Promoter Score (NPS).
• Manage the full products lifecycle
  for the Category Products including products rationalization and performance
  reviews that lead to enhancements of existing products and
  retirement/replacement of products that are neither profitable nor delivering
  retention and brand equity values to the business unit.
• Ensure transfer and sustenance of
  products knowledge among the Commercial and Customer support teams, deployment
  and support teams before launch and thereafter during the product lifecycle.
• Initiate and coordinate the launch
  of new products and services with the marketing team and ensure successful
  go-to-market and market activation of products and services.
• Ensure all products information is
  properly documented and the Products Specification Document duly completed and
  approved as defined by the products business gate process and the Enterprise
  Products and Innovation Lifecycle Management framework

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself