Data Manager Telkom Kenya

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Data Manager Telkom Kenya 1 Position
Emploi Recruitment

Nairobi, Kenya

Job Description

Job Summary

To conceptualize, develop and implement a comprehensive Telkom Kenya wide customer
lifecycle management strategy for data products and services, from a people,
process and technology perspective. To plan and achieve the targeted revenue
from prepaid product categories for Data while also ensuring implementation of
customized programs to create stickiness of the existing base , resulting in
reduced data customer churn and higher data usage.

Responsibilities

  • Develop and execute the Category

Products Growth strategy from a customer, revenue, innovation and new products
introduction perspective

  • Develop, own the Category Products
    innovation funnel and New Product
  • Introductions Roadmap and deliver
    on the adoption and monetization targets
  • Develop and execute Category
    Products strategies to capture value from existing products through effective
    growth stimulation and new products adoption.
  • Develop product master plans,
    adoption plans and revenue plans and execute to realize set targets
  • Perform needs analysis at
    prospective customers and market segments as well use employ business analytics
    insights to identify opportunities and create winning propositions for a
    products Category that delivers to the Portfolio objectives of revenue,
    retention and innovation CDIs including the Net Promoter Score (NPS).
  • Manage the full products lifecycle
    for the Category Products including products rationalization and performance
    reviews that lead to enhancements of existing products and
    retirement/replacement of products that are neither profitable nor delivering
    retention and brand equity values to the business unit.
  • Ensure transfer and sustenance of
    products knowledge among the Commercial and Customer support teams, deployment
    and support teams before launch and thereafter during the product lifecycle.
  • Initiate and coordinate the launch
    of new products and services with the marketing team and ensure successful
    go-to-market and market activation of products and services.
  • Ensure all products information is
    properly documented and the Products Specification Document duly completed and
    approved as defined by the products business gate process and the Enterprise
    Products and Innovation Lifecycle Management framework

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself

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Emploi Recruitment
Emploi Recruitment

Nairobi, Kenya

51 - 299 people

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