Customer Relations/debt Recovery Assistant

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Customer Relations/debt Recovery Assistant 1 Position
Emploi Recruitment

Nairobi, Kenya

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Full-time
Customer Service & Call Centre
Posted 2 weeks ago

Job Description

Our client is a SaaS-based enterprise solution that allows livestock farmers to capture and record livestock data to improve yield and profitability through the selective breed.

They are looking for a Customer Relations/Debt collection assistant to join their team.

Responsibilities

  • Making follow-up calls to customers who have borrowed money 
  • Customer retention calls to update farmers on the company’s offerings
  • Update and monitor customer performance through the company’s portal
  • Update customer records.

Requirements and Qualifications

  • High school diploma or equivalent required, college degree preferred
  • Minimum of 1 year of experience working in customer service
  • Significant work experience in sales or finance is a plus
  • Exceptional communication skills, both written and verbal
  • Outstanding phone and email etiquette
  • Innovative thinker with a positive attitude
  • Able to remain calm and professional, even with challenging clients
  • Able to manage multiple accounts simultaneously
  • Keen attention to detail and excellent memory, making clients feel known
  • Ability to learn about our changing product line and articulate specifications readily
  • Team-player mentality
  • Able to thrive in a fast-paced, high-volume work

 

 

 

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Emploi Recruitment
Emploi Recruitment

Nairobi, Kenya

51 - 299 people