Our client is a SaaS-based enterprise solution that allows livestock farmers to capture and record livestock data to improve yield and profitability through the selective breed.

They are looking for a Customer Relations/Debt collection assistant to join their team.

Responsibilities

• Making follow-up calls to customers who have borrowed money 
• Customer retention calls to update farmers on the company’s offerings
• Update and monitor customer performance through the company’s portal
• Update customer records.

Requirements and Qualifications

• High school diploma or equivalent required, college degree preferred
• Minimum of 1 year of experience working in customer service
• Significant work experience in sales or finance is a plus
• Exceptional communication skills, both written and verbal
• Outstanding phone and email etiquette
• Innovative thinker with a positive attitude
• Able to remain calm and professional, even with challenging clients
• Able to manage multiple accounts simultaneously
• Keen attention to detail and excellent memory, making clients feel known
• Ability to learn about our changing product line and articulate specifications readily
• Team-player mentality
• Able to thrive in a fast-paced, high-volume work