Customer Relations/debt Recovery Assistant
Customer Relations/debt Recovery Assistant 1 PositionEmploi Recruitment
Our client is a SaaS-based enterprise solution that allows livestock farmers to capture and record livestock data to improve yield and profitability through the selective breed.
They are looking for a Customer Relations/Debt collection assistant to join their team.
- Making follow-up calls to customers who have borrowed money
- Customer retention calls to update farmers on the company’s offerings
- Update and monitor customer performance through the company’s portal
- Update customer records.
Requirements and Qualifications
- High school diploma or equivalent required, college degree preferred
- Minimum of 1 year of experience working in customer service
- Significant work experience in sales or finance is a plus
- Exceptional communication skills, both written and verbal
- Outstanding phone and email etiquette
- Innovative thinker with a positive attitude
- Able to remain calm and professional, even with challenging clients
- Able to manage multiple accounts simultaneously
- Keen attention to detail and excellent memory, making clients feel known
- Ability to learn about our changing product line and articulate specifications readily
- Team-player mentality
- Able to thrive in a fast-paced, high-volume work