Customer Experience 1 PositionOlivado EPZ
Olivado oil ranges include our delicious avocado oils, with many of our avocados being sourced from fair-trade plants in Kenya.
We are looking for a customer experience to join our team.
Reports to Business Analytics Manager
Responsibilities and Duties
- Receive, send and record all phone calls, emails and SMS sent on behalf of and to the company.
- Attracts potential farmers by answering product and service questions and suggesting information about other products and services such as Orchard management services.
- Receive and record any complaints from farmers and other stakeholders and assign the action point to the responsible action owners and reviewers.
- Provide current and any updates on payments and harvest; provide farmers statements. Communicate any issues urgently to the business analytics manager.
- Prepare, print and issue farmers statements on a regular and timely basis.
- Update competitor and price matrix reports.
- Work with Field technical officer to resolve any field, compliance and technical farmer related issues.
- Work with a team to assist the field team to make the most efficient.
- Administrative work for all the departments in the organization based on needs and availability
- Any other duties assigned by the line manager.
Education and Skills
- A certificate in human behaviour, organizational behaviour.
- Fluent in Kikuyu, Swahili and English