1 JOB IDENTIFICATION

Job Title: Client Service Director

Job Title Reports To: Managing Director

2 MAIN PURPOSE OF THE JOB

Business promotion and development, client relationship management, and overseeing projects implementation.

3 PRINCIPAL RESPONSIBILITIES

• Marketing and selling the company’s services to existing and prospective clients

• Creating, maintaining and developing close business relationship with clients and suppliers

• Achievement of company business objectives and financial targets

• Developing, writing and reviewing proposals/ reports/ presentations

• Presenting proposals and reports • Handling client enquiries and issues

• Reviewing new client briefs, discussing the appropriate approach & allocating work to the relevant teams

• Overseeing the implementation of projects including taking charge of quality and cost controls

• Reviewing progress and job updates and issuing regular reports

• Monitoring competitive activity and recommending strategies and tactics to safe guard the company’s business

4 PERSON SPECIFICATION

Criteria Essential Desirable

4.1 Educational Qualifications and Training

• Bachelor’s degree in commerce, economics or related fields

• Training in Field Marketing and Sales Promotions

• Education in Management

• Master’s degree in business administration

4.2 Skills

• sales promotion
• trade marketing 
• retail sales force management
• market activations
• field marketing/merchandising
• Good analytical skills
• Excellent interpersonal skills
• Team building and team leadership skills

2 Criteria Essential Desirable

• Good organisation skills

• Good mentoring skills

• Good computer skills

• Excellent communication skills

4.3 Experience

At least 7 years’ experience in a reputable sales promotion/trade marketing agency

4.4 Personal Attributes

• Problem solving ability

• Proactivity and confidence

• Rational/objective

• High level of Accuracy/Attention to detail

• Honesty

• Integrity

• Creativity

• Open mindedness

• Results oriented

4.5 Physical demands and work environment

• Travelling and spending nights away from home

• Working long hours

• Ability to withstand work pressure